Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at intake@h-p-foundation.org with your order number.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at intake@h-p-foundation.org.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at intake@h-p-foundation.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our print shop’s part are covered at their expense. Further details can be found on Printful’s return policy page.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at intake@h-p-foundation.org with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out Printful’s sizing charts—located in the product description section.